COVID-19 SHIPPING UPDATES
Hi bookworms! First, Team Beacon hopes that everyone is staying safe and healthy during these unprecedented times. We wanted to create page where members of the Beacon Family can easily access information regarding the shipping status of our boxes. Beacon is family-run out of office space on our property, and currently it is just us four (Mike, Melissa, Cameron and Faith) who are packing and shipping all of the boxes and shop orders. We are working EXTREMELY hard to pack orders and boxes and respond to emails as fast as we can. This page will be updated when we have new information to share. If you have any additional questions, please do not hesitate to email us at email@example.com! From our family to yours, please stay safe and healthy.
EMAIL RESPONSE TIMES
11/14/2020 - We are currently operating at normal email response time and will respond to your inquiry as soon as possible.
11/14/2020 - Orders from our shop, the Beacon Bunker, are shipping every Monday.
12/15/2020 - Waiting on the books that are stuck in customs but will start shipping ASAP.
12/15/2020 - Waiting on the ornaments that are stuck in customs but will start shipping ASAP.
International Shipping Updates
4/20/2020 - USPS and UPS have started to implement shipping restrictions and post updates regarding service disruptions. Please click here for the most recent updates. If your order is affected, please email us for more information about the following steps. We will be happy to hold your order until this restriction is lifted or refund the order in its entirety. We understand that this is disappointing and would like to apologize profusely. An email update will be sent out when these restrictions are lifted. Please note orders are not arriving in the usual one-to-three weeks that we estimate and have sometimes taken as long as six or seven to show up.
Thank you so much for the patience and support that you all have shown us. We are all in this together and will get through it! Sending virtual hugs to everyone.