COVID-19 SHIPPING UPDATES
Hi bookworms! First, Team Beacon hopes that everyone is staying safe and healthy during these unprecedented times. We wanted to create page where members of the Beacon Family can easily access information regarding the shipping status of our boxes. Beacon is family-run out of office space on our property, and currently it is just us four (Mike, Melissa, Cameron and Faith) who are packing and shipping all of the boxes and shop orders. We are working EXTREMELY hard to pack orders and boxes and respond to emails as fast as we can. This page will be updated when we have new information to share. If you have any additional questions, please do not hesitate to email us at email@example.com! From our family to yours, please stay safe and healthy.
EMAIL RESPONSE TIMES
8/14/2020 - Please note our email response time this weekend will be slower as we will be celebrating Mama Beacon's birthday. Normal email response time will resume on Monday evening.
8/14/2020 - Recent orders from the "Beacon Bunker" will ship this coming Monday and Tuesday.
WORLD OF TWILIGHT Boxes
FINAL UPDATE 8/14/2020 - Boxes have been shipping all week and 100% of tracking numbers have been sent out. Please allow up to 48 hours for your tracking number to update. Please email us if you need any assistance.
FINAL UPDATE 8/14/2020 - Boxes will start shipping on Monday 8/17.
International Shipping Updates
4/20/2020 - USPS and UPS have started to implement shipping restrictions and post updates regarding service disruptions. Please click here for the most recent updates. If your order is affected, please email us for more information about the following steps. We will be happy to hold your order until this restriction is lifted or refund the order in its entirety. We understand that this is disappointing and would like to apologize profusely. An email update will be sent out when these restrictions are lifted.
Domestic Shipping Updates
5/3/2020 - Orders shipped Priority Mail (all monthly boxes and orders over one pound) are taking 3-4 days to deliver instead of the usual 2-3.
Thank you so much for the patience and support that you all have shown us. We are all in this together and will get through it! Sending virtual hugs to everyone.